If your purchase does not work out, we will accept returns within 14 days of delivery for an exchange or a refund. All items must be unused, in new condition with any tags still attached, and in its original packaging.
Returns that are damaged, soiled or altered will not be accepted and refunds will not be issued. All shipping charges are non-refundable. Return shipping costs are the responsibility of the buyer. There can be a 15% restocking fee on larger returned items (rugs and lighting).
Any custom orders, sale items, all furniture, and skincare items are final sale. Please contact anna@asherandrye.com for any questions and/or needs.
Damage
1. Upon delivery, please immediately open your package and inspect for damages. Our policy covers damages up to 5 days after the delivery date.
2. If your products are damaged, take photos of all boxes and packaging, as well as the damaged item or items.
3. Report damage to us by emailing anna@asherandrye.com. Please attach all photos of damage and packaging within 5 days of receiving your item or items.
4. Remember to keep all packaging for carrier inspection until otherwise noted. This step is essential to the reporting process.
Lead Times
We try to keep our online store up to date with the latest estimated lead times as much as possible. Due to the high demand on some of our best-selling products and in the event of unforeseen delays in production or transit, the estimated lead time is subject to change. If this happens, you will be notified immediately of any changes to your order. Most orders (with the exception of furniture) are shipped from Savannah, GA. Orders will be shipped within 24 to 48 after your order has been placed if items are in stock.
Shipping
Domestic
All Domestic orders are shipped through USPS or UPS. Orders are typically shipped from our store and warehouse in Savannah, GA. Orders will be shipped within 48 to 72 after placed if items are in stock. Please email us if you have specific lead time questions or needs.
International
If you are located outside of the US but would like to place an order, please email us for a formal quote. International shipping rates will vary from country to country. Shipping rates include insurance unless otherwise specified. Customs duties are not included and any customs charges or import duties on international orders are the buyers responsibly. These fees are not included in the shipping rate. Please contact your local customs office for more information about these fees.
Large Furniture
Furniture and large items will be shipped via a third-party Freight Carrier. This price may vary due to the size and weight of the item and location it is being shipped to.
What is Curbside Delivery?
Curbside delivery means that the carrier will bring your order to your address, pull the truck up to the front of your home or business, bring the item(s) to street level via a lift gate, and leave the package(s) at the frontof your home or business. They will NOT bring your package(s) inside your home, business, or garage, lift packages up to a front porch, or remove any packaging.
What is White Glove Delivery?
White Glove delivery means that the carrier will bring the items to your room of choice and remove all packaging. This does not include assembly of furniture, but if assembly is desired, then please email us so we can handle your request.
Asher + Rye does not have an in-house delivery service. All deliveries are made via a third-party company. Asher + Rye cannot be held liable for any damages after the product(s) leave our store or warehouse. Any transit damage discovered after the fact and not noted in writing on the bill of lading will void a damage claim with the appropriate company. It is important you, or reliable adult, are there at the time of delivery. It is the responsibly of the receiver to inspect all items before signing off on the BOL or allowing the driver to leave. If you order arrives damaged, please take photos of the damage and contact us [link to contact us page] immediately. We have 48 hours to file a claim with the carrier if damage occurs so your promptness to report a problem to us is crucial.
If you have any questions about how your furniture or other items will be shipped and delivered, please feel free to call or email us.
General
Discounts codes and promotions cannot be stacked with existing sale products or any other discount codes.
Some of our beloved products are vintage and/or handmade. This makes them one of a kind and imperfect, in the most perfect way possible (queue our blog post about Wabi Sabi). We thoroughly inspect each item that comes into our shop and that is posted on the online store. We embrace the unique irregularities in finish that can occur and do not view this as damage.
