Shipping + Delivery

From smaller purchases to furniture and white glove delivery, here's what to expect when your Asher + Rye order makes its way to you. 

 

Order Processing

In-stock orders, excluding furniture and lighting, are processed within two business days during our fulfillment hours, Monday through Friday, 9 AM–4 PM ET.

Orders placed after 4 PM ET begin processing the next business day. Processing time does not include carrier transit time, and orders are not processed on weekends or recognized holidays.

Some products have different lead times, which will be noted on the product page. Orders containing multiple items may arrive in separate shipments.

Domestic Shipping

Parcel orders ship from Savannah, Georgia via USPS or UPS. Available shipping options and costs are shown at checkout.

Carrier transit times begin once your order has been processed and transferred to the carrier. While carrier delays are outside of our direct control, our team is happy to help with eligible claims or delivery issues.

Have a specific delivery deadline? Please contact hello@asherandrye.com before placing your order.

International Shipping

International shipping is available by request. Please contact hello@asherandrye.com for a shipping quote.

Rates vary by destination and insurance is included unless otherwise stated. Duties, tariffs, taxes, brokerage charges, customs fees, and other destination charges are the responsibility of the customer.

International orders are final sale unless an item arrives damaged, defective, or incorrect.

Furniture, Lighting + Large Items

Furniture, lighting, and other large items may ship by parcel carrier, freight carrier, local delivery, curbside delivery, threshold delivery, or white glove delivery depending on the item and destination.

Lead times are estimates and may change due to production, vendor, freight, or carrier delays. If we receive a significant change to your estimated timeline, we'll be in touch.

Curbside Delivery

Curbside delivery places your packaged item at street level outside your home or business. It does not include bringing merchandise inside, navigating stairs or porches, assembly, installation, or packaging removal.

White Glove Delivery

White glove delivery includes delivery to the room of your choice and removal of packaging. Assembly and installation are not included unless specifically stated or arranged in writing before delivery.

Freight and white glove appointments are handled by third-party carriers. Please provide an accurate phone number and email address when ordering so the carrier can reach you to schedule delivery.

Damage + Delivery Issues

Please inspect your order as soon as it arrives.

For parcel deliveries, damaged, defective, missing, or incorrect merchandise should be reported to hello@asherandrye.com within five calendar days of delivery. Please include your order number, photos of the item, exterior and interior packaging, shipping label, and a brief description of the issue. Keep the item and all packaging until you receive instructions from our team.

For freight and white glove deliveries, please inspect your order before the delivery team leaves. Any visible damage, missing cartons, or incorrect merchandise should be noted on the delivery receipt before signing. Take photos of the item, packaging, and delivery paperwork, then contact hello@asherandrye.com immediately so we can begin the carrier claim.

If freight damage is concealed, contact us as soon as you discover it and within five calendar days of delivery.