Returns + Exchanges
We hope you love what you bring home from Asher + Rye. If something isn’t quite right, here’s what you need to know.
Returns
We accept returns of eligible, regular-priced merchandise within 14 days.
For in-store purchases, the 14-day window begins on the date of purchase. For online orders, it begins on the date of confirmed delivery.
A receipt or order number is required, and approved returns will be refunded to the original form of payment.
Eligible merchandise returned 15–30 days after purchase or confirmed delivery may be exchanged or returned for store credit. After 30 days, we’re unable to accept returns or exchanges.
All returned merchandise must be unused, in its original packaging, and in sellable condition.
Sale Merchandise
Merchandise purchased during a temporary promotion, such as a seasonal or storewide event, follows our standard return policy unless otherwise noted as part of the promotion.
Permanently marked-down merchandise discounted less than 30% may be returned within 14 days for store credit.
Last Chance merchandise and merchandise marked down 30% or more are final sale and cannot be returned or exchanged.
Final Sale
The following items are final sale and cannot be returned or exchanged:
- Skincare and body care
- Food and perishable items
- Furniture
- Lighting
- Rugs
- Mirrors
- Vintage merchandise
- Made-to-order, custom, and special-order merchandise
- Cut fabric and other cut-to-order merchandise
- Plants
- Original artwork
- Opened bedding
- Last Chance merchandise
- Gift cards, except where required by law
Final sale restrictions do not apply if your order arrives damaged, defective, or incorrect.
Furniture + Lighting Cancellations
Furniture and lighting are final sale.
As a courtesy, eligible online furniture and lighting orders may be canceled in writing within 24 hours of placing your order. Cancellation requests must be received at hello@asherandrye.com within that window.
After 24 hours, furniture and lighting orders cannot be changed, canceled, returned, or exchanged.
Return Shipping
Original shipping and delivery charges are nonrefundable. Customers are responsible for return shipping costs unless merchandise arrived damaged, defective, or incorrect.
Returns must be authorized before being shipped back to us. Please contact hello@asherandrye.com before sending your return so our team can provide instructions.
Start a Return
To start a return or exchange, email hello@asherandrye.com with your order number and the item you’d like to return. Our team will confirm eligibility and provide next steps.
For items that arrived damaged, defective, missing, or incorrect, please see our Shipping + Delivery page for instructions.