A+R Frequently Asked Questions

Have a question? We've got answers. Check out our FAQs below, and if you don't find what you're looking for, leave us a message in the form below.

1. What if I have questions about your products?

Please contact us at hello@asherandrye.com, or you can give us a call between 10 AM and 5 PM EST at 912.236.3044.

2. Do you offer a trade program?

Absolutely! We value our design community and would love to share our products with you. To learn more, visit the Designer Trade Program page here.

3. How do I sign up for the trade program?

Simply fill out the form on this page, and we will get back to you with what we’ll need to get you set up our system.

4. How long will it take for my item to ship? 

The shipping of items will vary depending on the product(s) in your order. Most items that are in stock will ship 2-5 days from order placement. Larger furniture items and lighting will take approximately 2-3 weeks. Furniture items that are custom orders will take approximately 4-6 weeks.

We appreciate your patience and understanding that shipping times can be different depending on the item purchased. We will send out a tracking number as soon as one is available to us. If you have any questions, comments, or concerns, please feel free to contact us through email at hello@asherandrye. Please have your order confirmation number handy, and we'll be happy to assist you.

5. What is your return policy? 

Returns and exchanges may happen, and we're happy to assist you with both. For more detailed information, please visit our return policy here.

6. What is the best way to get in touch with any questions/concerns?

Feel free to email our Trade Program Director, Anna Blackburn, at anna@asherandrye.com, or call us at (912) 236-3044 between 9-5 on weekdays (soon to be open on Saturdays).

7. What brands and products will we have access to?

We are more than happy to provide you with formal quotes for any products carried by our brands, even those that are outside of what we have on our website. Simply email us with a link to which product(s) you are interested in, and we will get back to you with a quote.

8. How do we place an order?

Email us with what products you are interested in and a shipping address, and we will provide you with a quote and further steps needed to complete your order.

9. Are you able to provide fabric and material samples?

We have fabric samples available for several of our brands. Shoot us an email with what you need and we will let you know what is available.

10. Does the Designer Trade Program provide tax exemption?

Yes it does!

11. Do promotions or sale items stack with trade discounts?

No - tiered discounts are applied to full priced items.

12. What are our shipping options?

We work with several different carriers to get the best price option for you.

13. What is your return policy?

If you are not fully satisfied with your product, we will issue you with a refund within 30 days of receiving your order. After this window, we can only refund or replace your purchase due to manufacturer’s defects. We do not provide returns for made-to-order items or any damages from wear and tear.

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