Shipping policy

Shipping

Domestic

All Domestic orders are shipped through USPS or UPS. Please specify when plcing your order if you have a preferred carrier. Orders are typically shipped from our store and warehouse in Savannah, GA. Orders will be shipped within 48 to 72 hours after placed, provided the items are in stock. Please email us if you have specific lead time questions or needs.

 

International

If you are located outside of the US but would like to place an order, please email us for a formal quote. International shipping rates will vary from country to country. Shipping rates include insurance unless otherwise specified. Customs duties and tariffs are not included. Any customs charges or import duties/tariffs on international orders are the buyers responsibility. These fees are NOT included in the shipping rate. Please contact your local customs office for more information about these fees.

 

Large Furniture

Furniture and large items will be shipped via a third-party Freight Carrier. This price may vary due to the size and weight of the item and location it is being shipped to.

 

What is Curbside Delivery?

Curbside delivery means that the carrier will bring your order to your address, pull the truck up to the front of your home or business, bring the item(s) to street level via a lift gate, and leave the package(s) at the front of your home or business. They will NOT bring your package(s) inside your home, business, or garage, lift packages up to a front porch, or remove any packaging.

 

What is White Glove Delivery?

White Glove delivery means that the carrier will bring the items to your room of choice and remove all packaging. This does not include assembly of furniture, but if assembly is desired, then please email us so we can handle your request.

Asher + Rye does not have an in-house delivery service. All deliveries are made via a third-party company. Asher + Rye cannot be held liable for any damages after the product(s) leave our store or warehouse. Any transit damage discovered after the fact and not noted in writing on the bill of lading will void a damage claim with the carrier company. It is important you, or a reliable party, are present at the time of delivery. It is the responsibly of the receiver to inspect all items before signing off on the BOL or allowing the driver to leave. If you order arrives damaged, please take photos of the damage and contact us immediately. We have 48 hours to file a claim with the carrier if damage occurs so your promptness to report a problem to us is crucial.

If you have any questions about how your furniture or other items will be shipped and delivered, please feel free to call or email us.