Shipping + Returns
Fast shipping, simple returns, and clear delivery options—everything you need to know before you order.
We accept returns within 14 days of purchase with a receipt for a refund to the original form of payment.
Items returned 15-30 days after purchase are eligible for exchange or store credit with a receipt. After 30 days, we are unable to accept returns or exchanges.
All items must be unused, in original packaging, and in sellable condition.
Final sale items include:
- Skincare
- Body care
- Food items
- Furniture
- Lighting
Shipping charges are non-refundable. Return shipping costs are the responsibility of the customer.
For questions, please email us at hello@asherandrye.com.
Damage
- Please inspect your order immediately upon delivery. We cover shipping damages reported within 5 days of delivery.
- Take photos of all boxes, packaging, and damaged items.
- Email anna@asherandrye.com with all photos within 5 days of receiving your order.
- Keep all packaging for carrier inspection until otherwise instructed.
Lead Times
We aim to keep all product lead times up to date. Due to demand and occasional production or transit delays, timelines may change. If so, we will notify you.
Most in-stock items (excluding furniture and lighting) ship from Savannah, GA, within 3-5 business days. Orders are shipped and processed Tuesday through Friday.
Shipping
Domestic
Orders ship via USPS or UPS from Savannah, GA.
Orders are typically processed within 48-72 hours if items are in stock.
If you have a preferred carrier or specific timing needs, please contact us.
International
We offer international shipping by request. Please email us for a quote.
- Rates vary by destination
- Shipping includes insurance unless otherwise noted
- Duties and tariffs are not included
- All customs fees are the responsibility of the customer
Furniture + Large Items
Large items ship via third-party freight carriers. Pricing varies based on size, weight, and delivery location.
Curbside Delivery
Delivery to the front of your home or business at street level.
Does not include:
- Bringing items indoors
- Lifting to porches
- Packaging removal
White Glove Delivery
Includes delivery to your room of choice and removal of packaging.
Assembly is not included but may be arranged upon request.
Third-party carriers handle all deliveries.
Asher + Rye is not liable for damages after items leave our warehouse.
Important:
Inspect all items at delivery and note any damage on the bill of lading before signing. Claims may be void if not documented at that time.
Report any damage immediately. We have 48 hours to file claims with the carrier.
Pricing
We strive to keep all pricing current. Prices may change based on availability, demand, and import costs.
If you place an order without completing payment, we will honor that price for 7 days.
We are not responsible for the pricing listed on other websites.
General
- Discount codes cannot be combined with sale items or other promotions
- Some items are vintage or handmade and may have natural variations
- These variations are considered part of the product and not defects
