Palo Santo Matte Hair Clay

Product Details

• Shipping + Returns

  • GENERAL SHIPPING
    

     

    DÉCOR + JEWELRY

    Lead time and shipping vary depending on the product. Information will be specified in each product description.

    BEDDING / PILLOWS / TEXTILES

    Our goal is to ship in stock items as quickly as possible. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 days.

    LIGHTING

    Most lighting, subject to availability, should ship between 2-3 weeks from the date of your order plus allow another week for delivery.  Please refer to lead times for specific products.
    

    FURNITURE DELIVERY

    Most of our furniture items will be delivered third party by a delivery service provider who will bring the item into your home. It is extremely important that you inspect upon delivery to ensure it has arrived in good condition. We also ask for you to provide a signature confirming your acceptance of the item.

    GENERAL DELIVERY INFORMATION - IMPORTANT
    

    For furniture (or other items) delivered to a warehouse or offsite location, any damage to the package must be identified and logged by the receiver.  You will have 72 hours to open the items and file a claim for damage to any products.  Please send photos along with a detailed description of the damage. Please note, once the furniture or items are moved from the delivery address, we can no longer be liable for any damage.

    If your delivery address were to change for any reason please alert an Asher + Rye customer service member as soon as possible. Once the item has shipped, you will likely incur additional fees to reassign the item(s), which is not the responsibility of Asher + Rye. Items will not be delivered until any additional fees incurred are paid in full.

    If you have any questions about how your furniture or other items will be shipped and delivered, please call our Customer Service team at (912) 236-3044 or email us at hello@asherandrye.com.

    INTERNATIONAL ORDERS

    We work with various brokers who can ship furniture abroad. Cost of shipping will be quoted separately and we recommend adding marine insurance for a nominal fee. We can also ship via DHL for faster service.

    LEAD TIMES
    

    Lead times are estimates based on a manufacturer's availability of products.  We will keep you up to date as we are provided tracking information etc. However, we can not be held responsible for manufacturer delays, especially those coming from overseas (i.e. Bolia and Muuto).  Please make sure to adhere to the lead times posted per product.  They will vary based on stock so please feel free to reach out to ask about specific products to help with your planning process.

    SHIPPING RATES

    Note – Alaska and Hawaii may incur additional shipping charges.

    International shipping will require a custom quote depending on product order.

     

    GENERAL RETURNS

    What is the return policy of Asher + Rye?

    We understand you may need to make a return and below outlines our general policies:

    1. Items must be received within 30 days of delivery.
    2. Shipping fees for returns are the customer’s responsibility.
    3. Products must arrive to Asher + Rye undamaged and in its original packaging. If the order arrives damaged, then we will not be able to provide a refund for the item(s). A claim will need to be filed with your shipping company.
    4. If the item is returned within the 30 days from purchase, then we will provide a full refund for the purchase price once its inspected. Please note we will not refund the cost of the original shipping charge.
    5. Refunds will be issued to the original form of payment.
    6. Please fill out a Return Authorization Form prior to shipping your items to be returned. All packages can be sent to the following address (please include your order number and RA number with the shipment).

     

    Asher + Rye

    c/o Returns Department

    554 E Gordon St.

    Savannah, GA 31401

      

    RUGS + LIGHTING

    1. We can only accept items that have NOT been installed.
    2. The items but be packaged exactly as it was shipped to you. Please do not write on the outside of the packaging to ensure safe transit and a valid return.
    3. There will be a 15% restocking fee on the returned item(s).
    4. Custom rugs and lighting are non-refundable. 

     

    FURNITURE

    All furniture sales are final.

     

    CANCELLATION POLICY

    Once your order has been placed and processed by our team, we are not able to cancel your order.  Orders are typically processed within 24 hours. If you have any questions or would like to try and cancel your order within this time frame then please call us at 912-236-3044 or email us at hello@asherandrye.com.